Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within twelve (12) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@ventourgroup.com to obtain a return merchandise authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
DHL
Attn: Returns
RMA #
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

Refund

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twelve (12) days from the receipt of your item to process your return or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exception

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please note
• A 10% restocking fee will be charged for all returns.

Qusetions

If you have any questions concerning our return policy, please contact us at:
+1 (817) 901-1971
support@ventourgroup.com